Tour Booking Terms & Conditions

We ask that you read our terms and conditions carefully. These conditions, along with any other information given to you at the time of booking, set out the terms and conditions of the contract between you and us / we (A Wonderful World, AWW Travel and AWW Tours) – (ABN 28 639 589 505).

We will accept responsibility for your package Tour, after it has been confirmed, in accordance with the Australian Fair Trade agreement. (Please note that for any bookings which fall outside of the scope of these regulations, we act as agent for the relevant service providers, and your contract for those services lies directly with the supplier.)

1. YOUR TOUR CONTRACT WITH US: On making a booking with us, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist between us once we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by Australian Law, and the exclusive jurisdiction of the Australian Courts.

2. YOUR FINANCIAL PROTECTION: We are required to provide security for the monies paid to us for your package Tour. This protects you in the event of our insolvency and is laid out in “Australian Fair Trade agreement”. We provide this security by way of holding all monies paid to us in a trust account, and not drawing on these until after your Tour has been taken. In this way, all clients booking with A Wonderful World, AWW Travel and AWW Tours are fully protected for the deposit and subsequently the balance of all monies paid to us, arising from cancellation or curtailment of your Tour due to the insolvency of A Wonderful World, AWW Travel and AWW Tours. Day trips are not required to have financial protection, and we do not provide cover for these.

3. IF YOU CANCEL YOUR TOUR OR CHANGE YOUR BOOKING: If you need to cancel your Tour arrangements with us, you may do so at any time. We require written email notification sent to our reservation team – hello@awonderfulworld.com.au from the person who booked the Tour . If we incur costs to cancel your Tour, you will have to pay charges up to the maximum as shown below here (you may be able to reclaim these from your insurance policy if the reason for your cancellation is covered under it’s term):

You may cancel your reservation up to 7 days from the day of your booking, with your day of booking being day 1, and receive up to 50% of the cost of your Tour. On the 8th day and after, from the day of your booking, your booking will be non refundable and you will be charged 100% of the costs. 

If cancellation by you is received between and inclusive of 8 days or less before the day of your tour, your tour is non refundable, up to 100%  of the cost of your Tour will be charged.

If your booking is made less than 8 days before your tour, then your reservation is non refundable and 100% of the cost of your Tour will be charged.

We will endeavour to re-accommodate your Tour and day trip by means of offering to move your day trip to another suitable day, offer another comparable tour, or offer you a fully transferable tour coupon valid up to 3 months from the original date of booking only on the occasion of extreme circumstances – written proof and documentation is required. We will not be able to change your booking or offer any refund due to a change of mind.

We reserve the right to enforce our cancellation policy and to make changes to our cancellation policy at any given time.

If you want to make a change to your travel arrangements after we have issued a confirmation invoice, we will try our best to make these changes for you. However, these changes may not always be possible. In most cases we will make an administration change of $40 AUD per person for each change, and will pass on any further cost incurred to you for making this change. Certain parts of the booking may not be changeable after reservation, and we therefore want to make you aware that you could incur a cancellation cost of up to 100% for that part of the booking. We request that you inform us of any changes that you wish to make in writing, and it must be from the person who made the booking. It is advisable to let us know as soon as possible as the cost of changes may be higher the closer to the date of your Tour.

If one member of your party cannot travel, then you can transfer the booking to another person for an administration charge of $40 AUD (in addition to any other costs incurred, and providing it is not less than 1 week before your Tour starts).
If you wish to change the dates of your Tour, we will normally have to treat this as a cancellation of your booking. Furthermore, if you want to carry your Tour to the next year, we are not normally able to hold your deposit.

4. IF WE CHANGE OR CANCEL YOUR TOUR: We will do our best to avoid making any changes to your booking, but we do reserve the right to make changes or cancel your Tour if this becomes necessary. However, we will not cancel within 4 weeks of your departure unless a force majeure occurs or failure to pay the final balance and full cost of your Tour. If we cannot provide the booked travel arrangements and require to cancel the Tour due to a situation that is within out control you can accept an offer of an alternative travel arrangements from us of a comparable standard, or cancel your booking and have a refund of all monies paid. If we are required to cancel due to a force majeure we cannot offer any refund or compensation.

(A force majeure is an unforeseeable or unusual event which is outside of our control. Examples of this include severe weather conditions, war, riots, terrorist activities, natural or nuclear disaster, epidemics, pandemics, technical problems with transport, fire. We are sorry to say that in the event of a force majeure causing a change or cancellation to your Tour that we are unable to pay compensation.)

If other more minor changes are made, we will always do our best to inform you as soon as possible. Examples of these might be a change in Tour timings, or locations visited due to bad, but not severe, weather conditions. Under these circumstances no compensation will be paid.

5. THE PRICE OF YOUR TOUR: For individuals or bookings on our scheduled Tour dates, we require you to pay for your tour in full at the time of booking. No deposit is taken and once paid in full you will receive a confirmation email and voucher.

For Group and Private Tour bookings we require you to pay 50% of the Total Tour costs at the time of Group or Private Tour booking confirmation. We will then require you to pay the final balance 4 weeks’ prior your Tour departure date. Failure to pay the deposit and/or balance will result in us cancelling your Tour booking. We shall retain your deposit if the balance payment is not made on time. The receipt or banking of a deposit or the making of a provisional reservation does not imply final acceptance of the booking. If a booking can not be accepted, notification and a refund of the deposit will be sent as soon as possible. If accepted, a confirmation invoice will be forwarded to you normally within 2 weeks of receipt of your signed booking form. The contract between us is made when we send this confirmation. We will advise you of the current price of your chosen Tour before your contract is confirmed. Price increases will only be passed onto you if our costs exceed 2% of the total cost of your Tour, and in these circumstances we will pass on the cost by way of a surcharge. However, if the surcharge is >10% of the total cost of your Tour, you are entitled to either cancel your booking and receive a full refund of monies paid (excluding amendment charges), or purchase an alternative Tour from us

If we make bookings for a day trip or tickets to an event on your behalf, we reserve the right to pass on to you all costs or charges by the supplier for your arrangements. This would apply even after the booking has been confirmed.

6. OUR LIABILITY TO YOU: We accept responsibility for ensuring that the travel arrangements you have booked with us are provided as described by us. (This is subject in all cases to the following provisions, where we will not be liable: The alleged loss or damage is due to the fault of the person affected or members of their party; or due to the fault of a third party not connected with the provision of your Tour and which could not have been avoided or predicted; or due to a circumstance or event which we or the supplier of the service could not have avoided or predicted even after taking all reasonable care). If after your departure, due to our fault or the fault of our suppliers, part of your travel arrangements are not supplied as promised and it has affected your enjoyment of your Tour booked with us, we will pay you appropriate compensation. The amount of compensation will take into account the invoice price of your Tour, the extent to which the enjoyment of the package would have been affected by the deficiency or improper performance, and any steps it was reasonable for the client to take to minimize the damage/inconvenience suffered. We will not accept liability for any injury, illness, or death or consequent losses suffered by you or a member of your party, unless you can prove such illness or injury was caused by lack of reasonable care and skill on our part or our suppliers in the performance of our obligation under our contract with you. We must be notified of any complaint as set out in these terms and conditions, and assign to us any rights that you may have against any third party in connection with your claim. We will not be liable to pay compensation if you suffer serious difficulties, injury, or death as a result of an activity which does not form part of the package you booked with us. We will however offer assistance provided you promptly in form us of the incident. We will also not be liable if you suffer any problems or do not enjoy your Tour because of a reason which you did not make us aware of when you booked your Tour.

7. TRAVEL INSURANCE: We strongly advise that you arrange adequate travel insurance to cover you for any illness or injury during your Tour, or cancellation or curtailment. Whilst we do not check policies, it is a condition of our contract with you that you have adequate insurance in place. If we incur any losses or expenses out of your failure to take out adequate insurance, you will be responsible for indemnifying us in full.

8. PASSPORT AND VISAS FOR OVERSEAS VISITORS: If you are traveling from abroad, then you should check your specific passport and visa requirements as these are your responsibility. We do not accept any responsibility if you cannot travel due to not complying with passport, visa and other immigration requirements.

9. OTHER TOURS OR EXCURSIONS: If, whilst on Tour, you book or pay for tours or excursions then these do not form part of your package Tour, and are therefore not governed by the Australian Fair Trade agreement. Your contract for these tours / excursions would be with the operator of them, and would be subject to their terms and conditions. We will not accept any responsibility for anything that happens on such a tour / excursion, or for the provision of it.

10. SUITABILITY TO YOUR ACTIVITY TOUR AND BEHAVIOUR: Whilst we aim to give you as much information about the grade of walking you encounter as possible, it is your responsibility to ensure that you are suitably experienced, physically fit enough and adequately equipped. We ask that you tell us of any medical conditions, allergies or dietary requirements. We will endeavour to provide any special dietary or other requirement requests, but we cannot guarantee that they will be met. When you make a booking with us we accept it on the basis that you are undertaking the activity Tour of your own free will, and that you understand and accept any risks from such a Tour. If you feel that you cannot continue your Tour, it is your responsibility to arrange and pay for alternative plans. Whilst on Tour, if in our reasonable opinion your behaviour causes upset, injury or distress to any third party or damage to property, then it is our right to terminate your Tour. It will then be at your own expense to book alternative arrangements and we will not issue a refund. In the interest of safety, you must follow the advice or warning or advisory notices encountered on your walk, and follow the countryside code. Parents or guardians undertake to accept full responsibility and supervision of and for their children at all times. Any child booked under 18 years of age must be accompanied by an adult or guardian.

11. IF YOU HAVE A COMPLAINT: We hope that you do not encounter any problems on your Tour, but if you do, please inform either your Tour guide or contact our A Wonderful World, AWW Travel and AWW Tours Office as soon as possible, and we will do our best to put things right. We strongly advise you to inform the supplier of the service of any complaint and our office whilst you are on Tour, or as soon as possible as otherwise we will have been deprived of the right to look into your complaint and rectify the problem in a timely manner. If you do not follow this simple procedure it may affect your rights under this contract.

12. WEBSITE AND ADVERTISING ACCURACY: We advise that you check all details and prices at the time of booking with us. It is possible that prices, Tour itineraries, and Tour services have changed in the time since your initial enquiry and your booking. We take care to keep the information on our website and in any advertising material as accurate and up to date as possible, but mistakes do occasionally happen.

13. DISABILITIES AND SPECIAL REQUESTS: We ask that you inform us as early as possible in your booking process of any special requests that you may have outside the standard provisions of your Tour. We work closely with our providers to meet any needs you may have, and will note on your invoice to confirm that we have received it. This is not a guarantee however that your request can be met, unless we send a separate letter in writing. We cannot accept compensation requests for special request that have not been met when they were not confirmed in writing. If you have a disability or special requirement, then please do discuss this with us at the time of booking. After looking at the suitability of your Tour, if we reasonably feel that your requirements cannot be met them we reserve the rights to cancel or decline the booking.

14. DATA PROTECTION: The personal information you provide is used by us solely to arrange your requested Tour and will be securely stored by us. Your name, email and mobile telephone number only will be sent to third party suppliers that are directly linked to your Tour with the provision of the Tour services. Your name, email and mobile telephone number will also be added to our newsletter. If you wish to unsubscribe to our newsletter you may do so at any time by following the unsubscribe directions that are detailed in the newsletter. No other information will be released to third parties. Unless you advise us that you would not like to receive information form us about future possible Tours, we will only use your email address provided by you for marketing purposes.

15. PROMPT ASSISTANCE DURING YOUR TOUR: If there are unforeseeable circumstance beyond our control or failures attributable to a third party unconnected with the provision of the services, and the contract we have with you is not performed or improperly performed, then we will offer you such prompt assistance as is reasonable in the circumstances. This applies if you suffer injury or material loss that could not have been avoided even if all due care had been taken by us, or an event occurred which we or our suppliers, even with all due care, could not foresee or forestall.

16. OUR INSURANCE: A Wonderful World, AWW Travel and AWW Tours has professional indemnity and public liability insurance.

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